Code of Ethics

Regular Members

Regular Members must agree to abide by the Association's Code of Ethics:

Abide by the Constitution, By-Laws and Policies of the Association.
Aim to provide accommodation in which due regard has been given to the comfort, convenience and privacy of tenants and to the amenity of common areas.
Be guided by the concept of mutual respect between landlord and tenant and act in a manner that merits respect in dealing with any complaints, concerns or problems brought to their attention.
Consider the effect of their actions on the public attitude to the rental industry as a whole and endeavour to maintain cordial relations with their tenants.
Cooperate with the Association in providing an exchange of information for the benefit of good landlord/tenant relations.
Endeavour to be aware of municipal, provincial and federal legislation pertaining to building with residential tenancies and endeavour to comply therewith, with due allowance for exceptions such as building originally built to code which no longer conform.
Be guided by the Residential Tenancy Act.

Associate Members must agree to abide by the Association's Code of Ethics:

Abide by the Constitution, By-Laws and Policies of the Association. Cooperate, where appropriate with the Association in providing an exchange of information for the benefit of member relations.
Comply with all licensing and bonding requirements and endeavour to comply with all the regulations of applicable municipal, local, Provincial or Federal agencies and authorities, and provide the Association with periodic confirmation on request. Strive to serve customers with honest values and avoid any action that contradicts this principle.
Ensure all contracts to members are offered in good faith and are free from clauses that dictate automatic renewal right of first refusal and unsubstantiated annual price increases.
Honour all commitments and guarantees, and seek to resolve any disputes in a fair and expeditious manner.
Support the principles and objectives of the Association and not engage in any activity that would reflect adversely on the Association or its members.